Baseline Inside Argonne survey results
Last year, in the fall, employees were asked some basic questions about Inside Argonne and how well it works for them. The survey’s goal was to understand how well the intranet works or doesn’t work for employees today. After the Inside Argonne project is complete, the Inside Argonne Project Team plans to rerun the same survey to gauge the success of our improvement efforts.
Today, the team would like to share some key findings from the survey. A big “thank you” goes to Nina Roelofs (CPA) for analyzing all of the comments and finding the common threads.
We received just over 450 responses to the survey from a wide cross section of employees: mission support and research, managers and employees, with a range of ages and years of service. Overall, the demographics of the survey are close to the demographics of the lab, so we believe the results are a good representation of your views on the intranet.
Agree or Disagree
We asked you to rate how much you agree or disagree with a set of nine statements. The statements covered a number of key concepts like how complete is the information on the intranet or how relevant is the intranet to getting your job done. Most employees surveyed agreed or strongly agreed that Inside Argonne is a primary resource for employee information and that the information is trustworthy. Roughly 50 percent of employees surveyed disagreed or strongly disagreed that search results are relevant and that it’s easy to find things on Inside Argonne.
The chart below shows the results. Agree and strongly agree are grouped together as “positive” and disagree and strongly disagree are grouped together as “negative.”
What do employees like about the intranet?
The top three things that we received the most comments about were:
- The idea of having one central place to go to find information
- Quick access to key resources from the home page
- Access to business applications
What would employees change about the intranet?
Several things came through loud and clear, including:
- Search is frustrating and needs a lot of work and search results are cluttered with irrelevant items
- Navigating the site to find information is awkward and you have to dig to find what you need
- Some pages have almost no useful information on them and others are a mess of links and hard-to-understand text
- Logging in multiple times to access information and applications is annoying
- The document center continues to be difficult to navigate and use
What would make the intranet more useful to employees?
The last part of the survey asked what are the top items that would make the intranet more useful to you. The top items, in order, were:
- Greatly improved search
- Better/easier access to business applications
- Improve site organization
- Improve the document center
- Better content quality and accuracy
- Easier navigation
- Improvements to news, alerts and events
What’s up next?
The results of the Inside Argonne 2016 employee survey and an overview of current project activities will be the topic of a JumpStart meeting on Wednesday, April 19, 2017, at 9 a.m. in the Bldg. 213 Cafeteria Conference Room.
Senior Web Architect Dana Stasiak, Creative Services Senior Manager Abby Miesen and Internal Communications Manager Dave Jacqué (all CPA) will provide an overview of the project so far and a preview of upcoming activities. All are welcome to attend, and bring their questions and comments.