Lab’s new travel services detailed at presentation
“No Stress … Just Travel” is the new slogan for Argonne’s Global Travel Services team. On April 12, Joe Metallo, Global Travel Services and Security Risk Manager, detailed how the new services his department offers brings that slogan to life in a presentation open to all Argonne employees.
Metallo outlined how his team, now a part of the Security, Travel, and Emergency Services Division, are offering new and improved services, from helping ease and expedite your passport or visa applications to answering tricky cultural questions, to an app that allows travelers to chat with doctors while in a foreign country. The team has gone through many improvements in the last year, including combining domestic and foreign travel services, and having dedicated team members with expertise in each area. This allows the team to advise travelers on topics ranging from up-to-the-minute security issues to the specific type of power adapter needed in each country.
Security is a priority for the team, and Metallo gave updates on travel security training, included changes to which trainings are required. The team is also developing country-specific guidelines for Argonne travelers. When Metallo asked the audience for their biggest travel concerns, many of them cited the initial travel paperwork, passport and visa complications, and rules about what items are allowed into a country. He then detailed ways that his team could assist travelers with each of these, and other, issues.
The team calls their approach an “enhanced customer journey,” and Argonne employees can even use many of their services for personal trips.
Metallo comes to his position with a unique background in both travel and law enforcement, with work stints overseas as long as 10 years, many in high-risk countries. He brings this experience and breadth of knowledge to Argonne as he offers his expertise and advice to employees in a way that helps alleviate the stress of the unknown.
On Thursday, April 19, 2018, Global Travel Services team will host an open house with games, refreshments from around the world, and brief presentations from experienced travelers and team members. The event will be held from 9 a.m. to 5 p.m. in Building 302, Room 144D. Visitors are welcome all day, but several workshops will be offered at specific times; see agenda below.
Session 1 (1.5-hour workshop)
- 10 – 10:30 a.m.: The intent behind the XM Travel Plan and how to correctly fill it out.
- 10:30 – 11 a.m.: The intent behind the XINK 1043 and how to correctly fill it out.
- 11 – 11:30 a.m.: The intent behind the DOE 551 and how to correctly fill it out.
Session 2 (1-hour presentation)
1– 2 p.m.: Tips for travel to China (Presented by the Chinese Association at Argonne)
Session 3 (1-hour workshop)
2:30 – 3 p.m.: Taking the stress out of visas
Session 4 (1-hour discussion)
3 – 4 p.m.: Town Hall, a question and answer session on travel
By Amanda McAlpin